Returns & Exchanges
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We offer a 14 day return policy from the day the product was delivered. To be eligible for a refund or exchange, the return must be placed in the mail and the correct tracking information must be provided to Novaris CBD's customer support staff within 14 days of the product being delivered. Several types of goods are exempt from being returned. Exchanges might be subject to additional cost and shipping fees.
If you need to return or exchange an item, please call or send an email to us. After your return or exchange has been approved by our support team we will provide you with the address to send your item(s). You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We only replace items if they are defective or damaged. If you need to replace an item, please call or send an email to us. After your replacement has been approved we will provide you with a shipping label to return your item(s). Depending on where you live, the time it may take for your replacement to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please document the damaged shipment by taking photographs of the outside packaging as well as the damaged products. Photographs of the damaged shipment must be emailed to our support staff within 5 business days of the delivery to receive a replacement or a store credit. No credits or replacements will be given without the proper photo documentation.
Please email our support staff within 5 business days of the posted delivery to receive a replacement or a store credit. No credits or replacements will be available after 5 business days of the posted delivery date provided by the delivery carrier.